Lloyd's Market Association Bulletin

LMA19-024-JW  |  01 August 2019

MIS Claims Imagery & Intelligence Service

As we head into the 2019 hurricane season, it is important to note that the McKenzie Intelligence Services (MIS) Claims Imagery & Intelligence Service remains accessible to the market and its delegated claims agents. This tool has historically been funded by the LMACC and is now jointly funded with Lloyd’s on a 50/50 basis. A central market contract is in place until 13 January 2020.

The service has invaluable benefits to users, whether used by claims or exposure management teams post a catastrophic event. Recent developments have been made in line with the product tech roadmap, governed by the market and the LMA. 

The portal now includes a 'drag & drop' functionality, which allows individual MAs or TPAs to overlay their risk data into a live map of a state, territory or region post an event.

This provides users with a damage assessment of their portfolio which in turn allows:

  • initial financial assessments to be made 
  • efficient triage of claims adjuster resource into the worst affected areas 
  • initial payments to be considered and made to policy holders, especially ALE if occupants are displaced 
  • identification of total losses and applicable action and or payment. 

Although primarily of use during a CAT event, the portal is of great benefit to the market during periods of BAU. Details of the service deliverables and their benefits across both a core and an elective service can be found below.

 MIS core versus elective benefits 

The product has numerous success stories, allowing MAs to make savings in a number of different claim scenarios. Using imagery post an event, combined with expert damage analysis, users are provided with facts and evidence which allows them to negotiate any disputed claim quantum.

MIS marketing documentation 

The current central market contract with MIS is due to expire on 13 January 2020.

Over the next six months, the LMA and Lloyd’s will be working closely with MIS to ensure the market engagement and adoption of the service is maximised. MIS are in the process of formulating their future charging mechanisms based on both a core and elective service model that is not reliant on a central service contract.

To understand more about this and the service in general, please contact any of the below: 

James Wilson
 Forbes McKenzie 
Martin Canavan 

James Wilson 
Senior Executive, Claims