Claims online Bitesize sessions 

The LMA Claims and Delegated Authority (DA)Team are pleased to announce a series of informal and engaging online bitesize presentations designed to keep you informed of key claims & DA developments and market initiatives. 

Part VII: A Q&A With Lloyd's

A presentation by members of Lloyd's on how Part VII will impact the DA world, hosted by Clare Knight of the LMA.
Materials: Download Lloyd's slides - DA Community Part VII


BITESIZE 1: Delegated Authority Claims Update

22 May 2020

An update on initiatives positively impacting the Delegated Authority Claims community, covering Delegated Claims Standards (DCS), Co-Lead Claims Agreement (CLCA) and the recently produced Delegated Claims Authority Agreement (DCAA).




BITESIZE 2: Small Claims Auto-Settlement (SCAS) Proof of Concept 

27 May 2020

The Proof of Concept is intended to demonstrate the advantages of automating small and repeated settlement transactions following determination of coverage.
Materials: Download SCAS slides   

BITESIZE 3: Gemini - Expert appointment, fee processing and spend analysis

03 June 2020

An update on Phase 2 (summer delivery) functional and service components that deliver expert and budget management, expense monitoring, reporting of spend and expert payment.
Materials: Gemini FAQ

BITESIZE 4: Project Chorus

28 May 2020

A brief update on the Chorus Project, followed by an open-house Q&A session.
Materials: Chorus - what are the key things happening that you need to know?


BITESIZE 5: DA SATS - The Top 5 Things You Need to Know Right Now

10 June 2020
Materials: Download DA SATS slide    


BITESIZE 6 : Vitesse - Busting the Myths 

16 June 2020

Materials: Download slides  


BITESIZE 7: Future @ Lloyd’s – a focus on Claims  

14 July 2020

A deep dive on FAL claims, to inform the market of key decisions that have been made during lockdown and the changes/priorities that have been considered to the overall plan to best inform Q3 and Q4 deliverables.
Materials: Download Futere @ Lloyd's slides   

BITESIZE 8: Claims Workforce of the Future

22 July 2020

Materials: Claims Workforce of the Future


BITESIZE 9: KPMG - COVID Business Interruption Outlook

28 September 2020

Prior to the High Court judgement on 15 September, KPMG developed an interactive tool that explores the unfolding business interruption (BI) situation. Our experts will bring some of these elements to life and discuss the implications of the judgement and what to do next.

Additional information is available to our LMA members only (requires logging into our website) which can be found here


McKenzie Intelligence Services (MIS) – geospatial data and imagery analysis.

In this session MIS will cover how to access & fully optimise their unique, centrally funded shared service through the lens of both risk/exposure management teams and as a claims handler. Additionally how the market can improve accuracy of initial reserves by using their timely and reliable data. Lastly MIS will outline the evolution of the technology driving their product in line with funding secured from the European Space Agency.

Bitesize 10: Risk/Exposure Teams 

30 September 2020

Bitesize 11: Claims Handlers

07 October 2020


Additional information including contact details for MIS can be found here .


BITESIZE 12: Delegated Claims Standards

08 October 2020

A detailed run through of the new DA claims standards that will help drive an improved and more consistent claims experience for all stakeholders.



Contact us

Lee Elliston
Claims Director

View Profile

Carla Wise
Delegated Authorities & Claims Operations Manager

View Profile

James Wilson
Senior Executive, Claims

View Profile

Tim Bowling
Senior Executive, Claims

View Profile

Shanaz Ferreira-Cooper 
Technical Executive, Claims

View Profile

Clare Knight 
Consultant, Delegated Authority

View Profile

Chloe Rees
Executive Secretary, Claims

View Profile