PRESS RELEASE
29 April 2025

LMA establishes specialist group for delegated authority claims

New group formed to manage delegated authority (DA) claims processes and regulatory requirements in the Lloyd’s market

London, 29 April 2025: The Lloyd’s Market Association (LMA) has launched the Delegated Authority Claims Management Group (DACMG), in recognition of the need for increased focus on governance and operational matters related to delegated claims management. Technical claims matters concerning delegated risks will be considered by the relevant claims sector groups, with close connection maintained between the DACMG and these groups.  

The DACMG is made up of representatives from 10 LMA member firms and is chaired by Carrie Bell, Head of Claims Operations at AEGIS London, and Angus Rogers, Claims DA Transformation Manager at MS Amlin.

The DACMG has been established with three core objectives: 

  1. To identify, prioritise and execute solutions in response to changes in the operational environment and regulatory requirements of the delegated claims authority market.
  2. To identify opportunities to innovate and/or optimise any delegated claims authority processes or procedures positively impacting either managing agents or their customers.
  3. To work with the market’s delegated claims authority partners to identify and embed solutions that drive efficiencies and reduce cost, ultimately enhancing their experience with dealing with the Lloyd’s market.

Janine Powell, Claims Director at the Lloyd’s Market Association, said: “In Lloyd’s Q3 2024 Market Message, delegated business was identified as an area that will face closer scrutiny in 2025. In response, the LMA has formed a dedicated market group to manage any incoming changes to the governance and operational environment for DA business. 

“The group will work closely with Lloyd’s to review the Delegated Claims Authority (DCA) onboarding and review process, with the ambition of streamlining due diligence and improving consistency across the market. It will also gather and provide market feedback on the Co-Lead Claims Agreement (CLCA) and Cross Market CLCA. The DACMG will serve as a vital feedback loop as the Lloyd’s market continues to work on improving the consistency of the market’s controls in this area.”

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Notes to Editors

Media relations contacts

LMA:
Carole Porter, Head of Marketing and Communications | +44 20 3307 3947 | Email: carole.porter@lmalloyds.com

Omnia Partners:
Victoria Sisson, Director | +44 794 129 4872 | Email: victoria.sisson@weareomniapartners.com

About the Lloyd’s Market Association (LMA)

The Lloyd's Market Association (LMA) exists at the very heart of Lloyd's, a world-leading global marketplace for complex risk where solutions to challenges are delivered every day. All 55 Lloyd's managing agencies, with a total market stamp capacity of approximately £56.2bn in 2024, and all Lloyd's members' agents, are members of the LMA. 
 
We represent our members' interests to organisations including governments, regulators, and the market's central supporting body, the Corporation of Lloyd's. We provide professional and technical expertise in areas ranging from model policy wordings to the implementation of innovative technologies. We connect with our members to identify and resolve issues facing the market, and work in partnership with Lloyd's and the other market associations to influence initiatives and outcomes. We operate the market's most comprehensive technical education service, the LMA Academy. For more information visit: www.lmalloyds.com.