Lloyd's Market Association Bulletin

LMA20-012-SFC | 12 March 2020

Email submission process reminder for paper files

Brokers and managing agents are asked to carefully review the ‘key principles & information’ DXC document attached. Any claims submitted that do not follow the agreed process will be subject to delays.

The attached document includes:

  • the key principles of the process
  • Xchanging mailboxes
  • the electronic Lloyd's Claims Collection Form (LCCF) process
  • editable CP forms (mandatory on all transactions).
  DXC communication  
  CP Instruction Form for Emails  
  CP Instruction Form  

Detailed process flow charts are provided below:

  Step by step process flow  
  Standard and complex  


For further information please contact:

Lee Elliston 
Claims Director
Shanaz Ferreira-Cooper
Technical Executive, Claims