Australian Complaints Endorsements to Binding Authorities
The LMA has now drafted clauses to address Lloyd’s requirements for complaints handling under binding authorities for Australian complaints. This is further to LMA Bulletin LMA18-005 TH, and Lloyd’s Market Bulletin Y5154.
In line with other LMA model complaints handling endorsements to binding authorities, these will require amending to include additional managing agent instructions and details. Therefore the endorsements should not be included by reference and should be appended in full with response sections amended as required.
The endorsements are as below and can also be found on the Lloyd’s Wordings Repository (LWR).
Any queries regarding this bulletin should be addressed to Tom Hamill: firstname.lastname@example.org or 020 7327 8377.
Manager, Claims and DA Operations