Hybrid claims workforce of the future - London market

A joint LMA / PwC report

There are many external factors which continue to impact the claims profession such as Covid-19, Brexit, sustainability, the economic impact of rising costs and inflation as well as ongoing market challenges, including responding to the Future at Lloyd’s programme, digitisation, culture, and flexible working. The claims profession is feeling the impact from these events. Greater use of digital tools and applications has resulted in the need to invest in the skills required in a hybrid and digital working environment. Client and customer needs and expectations have also increased.

The purpose of this this report is to help claims leaders and teams consider how they might best respond to the challenges facing claims and enable organisations to meet their customer, business, and workforce expectations.

This Report follows the joint PwC and LMA 2019 report, 'Claims workforce of the future - London Market', which can be found on the PwC website