Market Operations

The market operations team supports the development of efficient and cost-effective business processes in the Lloyd's and London market. Our activities are co-ordinated by our LMA Operations Committee (LMAOC) which is populated by COOs and other senior individuals from member firms.

We ensure that members' interests are protected and promoted, whether in relation to current or future process requirements, through a variety of channels:

  • active participation in London's market modernisation agenda to ensure that LMA members exercise influence over the changing process environment
  • leading change projects to deliver benefit to LMA members
  • ensuring that members are kept abreast of the “business as usual” and modernisation landscapes and taking members' feedback
  • overseeing Xchanging’s performance for premium, policy and claims processing services provided to members and working with Xchanging to develop and enhance those services.

Target Operating Model

The current focus is on the work of the London Market Target Operating Model (TOM). A dedicated TOM website provides comprehensive TOM-related information. Further information on the context of the TOM is also available on the our LM TOM webpage