Claims Workforce of the Future Report - London Market

 

‘Talent & tech' key to delivering world-class claims service, report finds

The report, entitled Claims Workforce of the Future - London Market, found that while high-calibre technical claims handling skills are prevalent, a better balance is needed between those and various supplementary skills such as data analytics and customer experience management.

Other key findings include:

  • new skills and processes are required to successfully transform the London market
  • a shift in emphasis is needed by insurers to be much more customer-centric
  • technology is not a panacea: culture, processes and approach need to change
  • better support is required for claims staff to adapt to the ‘new world’.

Download report:

Claims Workforce of the Future - London Market report

 

 




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Lee Elliston
Claims Director

Esther Williams
Technical Executive, Claims
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