Technical expertise

Underwriting

The LMA underwriting team works in support of underwriting excellence in the Lloyd’s market.

This core function ranges from model wordings development to research and consensus building in complex areas that are of concern to the market. The team interacts with the Corporation of Lloyd’s and many other stakeholders, both in London and internationally, representing our members’ interests across all aspects of underwriting. 

Current areas of focus include supporting the market in addressing issues arising from the Russian invasion of Ukraine, improving understanding of cyber risks and exposures across multiple classes of business, implementing ESG underwriting strategies (particularly the development of products to support transition to net zero), product simplification and the impact of the Future at Lloyd’s. 

The team manages committees in multiple classes of business, bringing together the expertise of hundreds of specialists in pursuit of underwriting excellence. The team also publishes thought leadership material via a number of channels, using their own expert knowledge as well as market expertise. 

The team works closely with the LMA Academy to ensure that the educational requirements for underwriters at all stages of their career in the Lloyd’s market are well provided for.

Elizabeth Jenkin
Underwriting Director

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Claims

The LMA claims team provides thought leadership and support to our member community, promoting excellence in claims handling.  

We engage regularly with the Corporation of Lloyd’s and fellow industry organisations and service providers, representing our members and ensuring that strategic and topical matters are explored, and opportunities to improve on claims services are progressed.

The LMA Claims Vision and Strategy 2023-2025 is scheduled for publication in May 2023. It focuses on core themes and components of collective interest and ambition which will help drive a unified claims community to success in these areas. Exploring the challenges presented across four core areas, it will consider how to effectively resolve these through leveraging opportunities and solutions at a market level. The strategic aims will seek to improve on how claims services are delivered to our customers, elevating the role of the ‘customer voice’ and on developing our ‘human intelligence’ closing skill gaps and attracting new talent. 

Additionally, there will be a focus on striving for a ‘data driven’ claims environment, where data is relied on and unlocks the maximum potential from ‘digitally enabled’ claims processes. 

The team will actively support the LMA Claims Committee in the scoping and delivery of its strategic objectives for 2023/24 as well as those of the LMA claims groups. We will also continue to engage with and seek to inform and influence the service and functionality of the DXC/Joint Venture claims solution – ICOS. 

In collaboration with the LMA Academy we will be refreshing the claims curriculum and building new programmes to develop the technical skills across the roles within claims.

Janine Powell
Claims Director

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Operations

The LMA operations team is focused on supporting and influencing both ‘run’ & ‘change’ agendas impacting LMA members and the wider London market. The team plays an active role in the governance and performance management of central technology and business process services provided by DXC/Xchanging, LIMOSS, PPL and Lloyd’s as well as engaging in related change projects to represent the best interests of managing agents and assure quality of the end-delivery. This often requires extensive interaction with other London market associations, Lloyd’s Corporation as well as the change leaders within supplier organisations. The team necessarily works closely with LMA claims and underwriting teams when the situation requires. 

Key focus areas for 2023 will include ongoing support to the LMG Data Council with its drive for Core Data Record adoption and influencing the design, build and approach to testing and implementation of the Future at Lloyd’s (FAL) Digital Processing Service development with DXC/Xchanging. The latter includes market readiness and negotiation of new central services contracts. We will also press for advancement of the improvements to the delegated authority operating model – focused on FAL alignment with LMA DARE initiative - progressing outcomes of the DA Data Strategy Review, installation of the new DA Oversight regime and implementation of upgraded Binding Authority Agreement (BAA) supported by a new Computable Contracting solution for the BAA. 

The team will continue to engage LMA members through formal committee structures like the Operations, Delegated Authority, CISO, Operational Resilience committees as well as the Technology group, informal forum meetings and 1:1 interaction.

Rob Myers
Operations Director

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Finance & Risk

We support our members in areas across finance, actuarial, exposure management, risk, ESG & sustainability, audit, tax, and investment.

For 2023 we are committed to delivering a design for a meaningful rationalisation of Lloyd’s data collection from the market to fulfil its obligations across regulatory, financial and oversight reporting. We will do this in full collaboration with all the Lloyd’s functions that use data from the market, as well as leveraging the expertise in the market.

As well as the data collection project, the actuarial community’s priorities for 2023 include non nat-cat scenario modelling, improving how reinsurance is incorporated into planning, as well as supporting Lloyd’s in producing reserve benchmarking and inflation monitoring tools.

The Solvency II regime in the UK continues to be reviewed and refined to suit the UK industry in a post-Brexit environment. We will gather views from the market and submit robust responses to consultations to influence the aspects that most affect the London specialty and wholesale market.

For the Chief Risk Officers and Heads of Sustainability, our LMA team will build on the work we have started through the Sustainability Committee. There will be further guidance on the development of ESG strategies and the measurement frameworks for carbon emissions. As these develop, we will ensure that they are pragmatic and that they play to the strengths that the market has to offer in insuring the broader transition to a lower carbon emissions economy.

Paul Davenport
Finance & Risk Director

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Legal & Regulatory

Much of what our members and the LMA do is, at least in part, driven by legal or regulatory requirements. As such, we support our members and the wider market in complying with emerging issues and requirements and support other LMA teams to integrate those requirements into their areas of work. We participate on the main underwriting, claims and wording committees. This year has been busy supporting underwriting in the application of sanctions and changes to wordings arising out of Ukraine.

We have started a training scheme for legal trainees who are being trained as specialist wordings lawyers with the intention that this will become a permanent scheme for the benefit of the market. They have already been offered placements for their second year by some of our members.

The team has an important role in acting as a conduit between regulators, Lloyd’s and our members, providing formal market feedback on policy and supervisory developments, in 2022, we responded to a wide range of consultations impacting the Lloyd’s market. We also liaise closely with other insurance industry bodies and organisations such as the British Insurance Law Association.

Our main committees are the Regulatory Committee and the new Legal Committee. We continue to run various forums, including Conduct, Lawyers, Compliance Officers Governance and Data Protection.

For 2023, projects include putting together next gen committees for legal and regulatory, a continuing focus on Lloyd’s Europe and the challenges to its business model from the up-coming IDD consultation and EIOPA’s consultation on third country branches.

Arabella Ramage
Legal Director

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HR, Academy & Communications

We work closely with HR Directors and Heads of Talent in the market, and for 2023, we will be also working closely with the Communications Directors. We have partnered with thought leaders in a wide range of topics from employment law to tackling the cost of living and inflation. We have also supported the London Market Group with their early talent campaign and website, ‘London Insurance Life’, to attract early talent into the world of risk. 

Many thousands of our members engage with the LMA through different means – via our LMA Academy programmes, by participating on high-level policy and technical committees, through attending presentations and workshops and by receiving market bulletins and newsletters. The way in which we engage with the market and our members is central to growing our influence and impact and member engagement is a key priority in 2023. We will be refreshing our member engagement strategy to ensure that we are proactively and efficiently communicating, interacting and engaging widely across the Lloyd’s marketplace to continue to enable the success of our members and the market. 

Key 2022 LMA Academy achievements included delivering 56 events for almost 1,000 delegates amounting to over 13,000 market learning hours. 10 new programmes were launched and this theme continues into 2023 with a series of new offerings including delegated authority and contract wordings BI.The LMA’s INED Programme was launched in 2022 and this continues into 2023 with the addition of several INED Alumni events.Throughout 2022 the LMA Academy provided market coordination of the Lloyd’s Europe PCP training and exams. This resulted in over 200 underwriting secondees successfully meeting the FSMA regulatory requirements for the Lloyd’s Europe model.

Fiona Temple
HR, Academy & Communications Director

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