PICG Presents ‘The Geopolitical Influence on Stakeholder Behaviour: Evolving Claim Handling Strategies’

Thursday 03 October 2024
Event: 08.30 - 10.30
Venue: The Old Library, Lloyd's, London EC3M 7HA

AUDIENCE

This event is open to claims adjusters and underwriters with an interest in all property risks.

DESCRIPTION

Explore the dynamic geopolitical landscape and its impact on claim handling, from climate change to the US political divide and their influence on the behavioural economics of claims as the Property Insurance Claims group (PICG) presents The Geopolitical Influence on Behavioural Economics: Evolving Claim Handling Strategies. Our expert panel will break down key macro and micro-economic factors affecting the insurance industry, including CAT losses, underwriting trends and state-specific challenges like those in Florida, Louisiana and Texas.

At the micro-economic level, we will explore claim-specific factors such as policyholder bias from anchoring, framing, communication, risk perception, moral hazards, the role of claim advocates and emotional/psychological influences on decision making and claim handling. Strategies for managing these complexities will also be provided.

By the end of this program, you will gain three to five practical tools and strategies to enhance the claim-handling process and develop insights into economic and geopolitical influences.

Agenda

08.30 - 09.00: Welcome coffee
09.00 - 10.30: Educational programme

Speakers

Stuart Wright (Moderator), Head of Non-Marine Claims, Ascot
Livia Paggi, Managing Director Political Risk, ESG & Business Intelligence Expert, J.S. Held
Hannah Lander ACII, Senior Claims Leader, Hiscox
John Eggum, Partner, Palandech Ponzi & Rudloff
Kathrine McIlroy, D&F Property Underwriter, INIGO
Deborah Ford CPA, Senior Vice President, J.S. Held

Due to restricted numbers, if you register and subsequently are unable to attend, please email samantha.west@lmalloyds.com.

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