Delegated Authority Claims Group

The LMA Delegated Authority Claims Group (DACG) is supported by key managing agents underwriting binding authorities. It provides a representative forum which allows, where appropriate, discussion of common issues and concerns within the binding authority market. The LMA arranges bi-monthly meetings and the Group reports directly to the LMA Claims Committee.

The Co-Chairs of the group are Clark Hanness (TMK) and Laura Probyn (AXA XL).

ToR Can be found here.

Role of the Group

Primarily, the role of the group is to:

provide a representative forum which allows, where appropriate, discussion of common issues and concerns within the delegated authority market
take the lead to identify and investigate related issues with an objective of producing solutions for the benefit of this market and the market in general
provide a strategic approach to overcoming market challenges and identifying opportunities to modernise the DA market is taken by members of the group to ensure the group focuses on key priorities rather than business as usual topics which are the focus of other market committees and forums
initiate projects or sub-groups where appropriate to address specific issues
advise and provide feedback to the Delegated Committee and LMA Claims Committee.

Key issues

Development of Delegated Claims Standards that support the delivery of:
- faster claims decisions / payments
- better customer experience
- reduced claims lifecycle
- process efficiency / reduced cost
Enhancement of LMA9157 Co-Lead Claims Agreement, to facilitate the efficient management and agreement of claims across multiple co-insurance binding authorities
Development of a new Delegated Claims Administrator Agreement, including new market standard SLAs and SLEs
Training programmes to raise standards within the Lloyd's DA market
Delivery of a non bordereau CAT reporting solution to give visibility of DCA performance on CAT exposed claims
Supporting the delivery of the Future @ Lloyd's Claims Blueprint programme of work.