claims quarterly newsletter > regulatory  
April 2019

Delegated Authority Update   

There are a number of developments that affect the DA market:

AiMS Co-ordinated Audit Tool

AiMS is a tool that has been created for Lloyd’s to replace their manual approach to arranging coverholder and TPA audits, and is intended to significantly improve coordination across multiple stakeholders, as it will assist in managing the full audit cycle, from coordination of scheduling the audit, through to follow up on audit actions. The full functionality of the system is now being used for coordinated coverholder audits.

A pilot has being undertaken by Lloyd’s through 2018 on coordinating TPA audits through the platform, with an expectation that a wider exercise will be undertaken through 2019.

Usability enhancements are being made to the platform, including to facilitate additional claims / TPA requirements, and further training being undertaken with the claims community by Lloyd’s. Any enquiries should be directed to Leena Ekman at Lloyd’s.


The Submission, Access & Transformation service will standardise and centralise the collection, validation, processing and supply of DA data across the market in order to maintain consistency and eliminate duplication. Coverholders & TPAs will submit data in to the new service using market level data standards, and the service will store, validate and transform ready for consumption through a standardised reporting tool.

The delivery of the platform will be made on a phased basis. Phase 1 was delivered late September, and is mandatory for submission of any bordereaux data to Lloyd’s Brussels. Phase 2 will be delivered in Q2 throughout 2019, delivering further enhancements and providing greater functionality for straight through processing direct from coverholders and TPAs.

For any enquiries, training or information please contact the LMTOM team.


Chorus is a system being delivered to the market with two purposes. Firstly, to replace the existing Lloyd’s Atlas system which manages coverholder due diligence data, applications and permissions.

Secondly to provide an integrated contract builder functionality to allow for drafting of contracts in a structured message and to further support e placing initiatives within the market, as well as to provide a more robust register of delegated authority arrangements in replacing the BAR system. The design phase for the platform is ongoing, with delivery to the market due late in Q2due in July. Interaction with the different parts of the service for claims will vary.

As well as managing coverholder information, there is a proposal currently under consultation for Lloyd’s to take a role in approving and monitoring TPAs. This would likely replicate the functionality for TPAs in Chorus in a similar way to the Charles Taylor LME database, but also manage approvals and permissions. From a contract management standpoint, TPA data would be captured in the platform in a more robust fashion than the existing process with BAR, and could lead to automatic population of schedules attaching to TPA agreements and notifications to TPAs of all contracts they are being endorsed onto.

There is a longer term potential to also add TPA agreements themselves into the platform. For any enquiries, training or information please contact the LMTOM team or Tom Hamill at the LMA.

Data Standards / Market Business Glossary Tool

Class specific risk data standards have been developed and delivered through 2018. This has resulted in 27 class of business risk standards being delivered. Work will continue through 2018 to refine and draft additional risk standards where required.

The risk standards, together with existing Lloyd’s v5.1 premium and claims standards, are being delivered through the Market Business Glossary Tool. This provides a single platform for delivery of data standards, and enables users to tailor their data requirements based on the portfolio of business (by country, class etc). For more information and access to the Market Business Glossary click here:


Email submission process reminder for paper files
[LMA20-012-SFC3/19/2020] Brokers and managing agents are asked to carefully review the ‘key principles & information’ DXC document attached.

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What Future at Lloyd's means for Claims
[Claims1/1/2020] At the LMA we recognise that this is a critical time for Lloyd’s, the market and our members, the release of blueprint one says as much.

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