claims quarterly newsletter > modernisation
April 2019

E-binders - Improving the handling of binders and complex classes/claims scenarios  


The binder enhancements and the ‘rubber band’ for verticalised placement solution was scheduled to go live in May 2019. MAT commenced on 11th March but following a high fail rate in cycle 1 a decision was required to determine if Binders and CR42 (multi signing and multi layer claims) enhancements should be re-planned rather than deliver to the market in the May release. Based on the confidence levels of code quality, defects and the lack of visibility to ensure progress can be made to achieve project sign off at a level that could be adopted and used by the market, it was agreed that the delivery will be re-planned.

The project board have invoked the contingency plan for Binders and CR42 that will enable acceptable and tested code to be delivered in to production, without the ability for the business / market to use. DXC have been asked to alter front end validation to the Binders/CR42 code, restricting the market from utilising Binders and CR42 functions and protecting downstream business processes. 

Regression testing has now commenced in order to help protect the May release and future Binders/CR42 delivery as well as mitigate the risk to CSRP, production performance and Binder/CR42 market adoption.


Binders remain the largest out-of-scope class in the market. Since ECF was implemented, the market has attempted to deliver functionality that would allow binders to be handled electronically; with delegated business equating to 37% of Lloyd's business.

The Binder Enhancements programme will offer enhancements to address current limitations in the identification of the component parts of binder claims (i.e. the bordereau and those individual claims within that are above authority, cash losses and loss funds). It will also be able to handle the agreement of co-lead claims and master covers.

It does this by providing new functionality to brokers and carriers via ECF, IMR, CLASS and Write-Back services, allowing brokers to enhance their notification of claims to carriers and receive real-time reconciliation data should they wish. Carriers finally get the ‘electronic rubber band’ wrapping these binder claim and transaction types together to improve efficiency, turnaround times and the life cycle of a binder claim.

Next Steps

DXC have been asked to develop a defect and delivery plan. There is obvious appetite to deliver the functions within Binders/CR42 asap given the significant delays that the project has experienced to date and we will update the market as soon as and when we have further updates regarding the delivery timeline.


Email submission process reminder for paper files
[LMA20-012-SFC3/19/2020] Brokers and managing agents are asked to carefully review the ‘key principles & information’ DXC document attached.

View all bulletins


What Future at Lloyd's means for Claims
[Claims1/1/2020] At the LMA we recognise that this is a critical time for Lloyd’s, the market and our members, the release of blueprint one says as much.

View all blogs