LMA Guide to Claims

'LMA Guide to Claims’ has been produced to provide members with an overview of current claims processes and related claims activity.

This Guide covers:

  • current processes
  • claims activity
  • initiatives and projects

as well as useful supporting information.

We recognise that the inclusion of additional information increases the overall size of the Guide and have sought to balance ease of reading with appropriate levels of detail by including visuals, increasing the use of hyperlinks within the Guide, and by providing a guide to resources.
We very much welcome your feedback on the claims edition. Please send your feedback to Shanaz Ferreira-Cooper.

Download the guide

LMA Guide to Claims (February 2019)

Contact us

Shanaz Ferreira-Cooper 
Technical Executive, Claims

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If you have any feedback or suggestions on potential improvements to this publication, please contact Shanaz Ferreira-Cooper.