Tom Payne - Market Operations Director

Tom Payne was appointed Director, Market Operations at the Lloyd’s Market Association (LMA) in June 2016. As Director, Market Operations, Tom is primarily responsible for managing the LMA’s contribution to market modernisation work across the market and is involved in Target Operating Model (TOM) activity including Placing Platform Limited (PPL) the Central Services Refresh Programme (CSRP) and Delegated Authorities.

Tom is also responsible for the continued evolution of market processes, the provision of oversight of the bureau services contracts through existing governance and the LMA’s PMG (Professional Management Group) on behalf of managing agents, and representing the views of the LMA and its members in market modernisation activity generally.

Prior to joining the LMA Tom held a number of senior technology and operations positions within the market, including Head of Operational Change at R J Kiln and most recently, Group IT Director at Minova Insurance Holdings, the owners of BMS Group and Pioneer Underwriters.

Email: tom.payne@lmalloyds.com  Tel: 020 7327 8388