Claims Service Review Board (CSRB)

The Board meets on a monthly basis and is Chaired by Philip Nastri, Brit. 

Membership comprises of one member of the MPC, three Members of the LMA community, a representative of the Head of Sector Group, two members of the Lloyd’s Performance Management Directorate.  XCS also represented on the Board.

Key issues

• Negotiating pricing for 2013
• Amending services in accordance with the Claims Transformation Programme pilot
• Auditing application of Claims Agreement for Followers (CAF)
• Process review to identify efficiency and improvements
• Evaluating impact of Solvency II and take appropriate action
• Improving performance via strict Service Level Agreements

The role of the Board is to:

• Ensure the services described in the Services Agreement are delivered in accordance with market expectations
• Monitor the costs and performance of the services
• Review monthly performance reports and take appropriate action
• Agree areas of the services that require investment
• Agree pricing structure
• Agree strategic implementation plan and agree deliverables for XCS