Mel Goddard – Market Liaison Director

Mel is responsible for high level market liaison with the underwriting community, dealing with market wide issues as they arise. Mel is also responsible for the relationship between the LMA underwriting team and Lloyd’s, particularly the Franchise Performance Directorate and International Markets and Business Development units.

mel.goddard@lmalloyds.com  Tel: 020 7327 8334

Tim Willcock - Head of Claims

Tim ensures that the interests of the Lloyd’s market claims community is effectively represented in order to influence the Corporation and external groups and government agencies.  He manages the proactive identification of issues and provision of solutions to assist members’ claims activities through working closely with project teams, committees and business panels.   Support through the LMA Claims Committee (LMACC), sector committees and business panels helps Tim to ensure that the views and needs of market practitioners are addressed appropriately by LMACC and the LMA Board.

tim.willcock@lmalloyds.com   Tel: 020 7327 8373

Neil Smith – Head of Underwriting

Neil has responsibility for managing the day to day activities of the technical underwriting team at the LMA. He is responsible for ensuring that the underwriting panels and committees are operating effectively, and that the activities of the panels and committees are properly co-ordinated.

neil.smith@lmalloyds.com   Tel: 020 7327 8333

Terry Hayday - Head of Professional Standards

Terry is responsible for the Professional Standards Committee (PSC) and associated panels. Terry provides advice, information and secretarial support to the PSC and represents Members' interests through liaison with the Corporation of Lloyd's and other organisations, including the Chartered Insurance Institute (CII) and the Insurance Institute of London (IIL). 

terry.hayday@lmalloyds.com   Tel: 020 7327 8384

Patricia Hakong - Head of Finance & Risk Management

Patricia is primarily responsible for reviewing financial and risk management issues which may have a potential impact on the market, working with Lloyd’s and others on a number of these issues and liaising with underwriting agents as appropriate. She is also the company secretary of the LMA.

patricia.hakong@lmalloyds.com   Tel: 020 7327 4872

Kees van der Klugt - Head of Legal and Compliance

Kees is responsible for providing legal and technical support on regulatory and compliance issues to the Lloyd’s managing and members’ agency community. He focuses on financial services regulation as well as maintaining an overview of the UK and overseas legal and regulatory environment.

Kees' 20 years experience of the Lloyd’s market has included stints working on the legal and compliance aspects both of syndicates and the Corporation.

kees.vanderklugt@lmalloyds.com   Tel: 020 7327 8407

Rob Gillies - Head of Market Processes

As Head of Market Processes at the LMA, Rob is primarily responsible for managing the LMA's contribution to business process issues, including market reform, across the market.

robert.gillies@lmalloyds.com   Tel: 020 7327 8377

Charlotte Myers - Head of Operations

Charlotte has 18 years experience in the London insurance market. She spent 7 years working in the company market before joining the Non-Marine Association in 1998. She is responsible for all aspects of HR, training, communications, finance and facilities management, and also chairs the Lloyd's Agencies Training Group.

charlotte.myers@lmalloyds.com   Tel: 020 7327 8371

Peter Griggs - Head of IT

Peter's main responsibility is to manage the implementation and maintenance of IT systems at the LMA and, particularly, to enhance the Association’s communications and interaction with members.  He also provides support to the LMA’s market reform work on electronic claims (ECF), accounting and settlement (A&S) and electronic trading.   

peter.griggs@lmalloyds.com   Tel: 020 7327 8380